Account Management and Troubleshooting
10 Docs
Who should I contact if I encounter a technical problem that I can’t resolve on my own?
Last Updated: November 20, 2024For any technical issues, please contact support at admin@audiodrome.net or use the contact form available on the website.
How do I clear my cache or refresh the page if I’m facing display issues?
Last Updated: November 20, 2024On most browsers, you can clear the cache by pressing Ctrl + Shift + Delete (Windows) or Cmd + Shift + Delete (Mac) and selecting Clear Cache.Alternatively, perform a hard refresh by pressing Ctrl + F5 (Windows) or Cmd + Shift + R (Mac).
What can I do if the website is not loading properly or if I encounter a broken link?
Last Updated: November 20, 2024Step 1: Refresh the page to see if the issue resolves itself. Step 2: Check if your internet connection is stable. Step 3: If the issue persists, try accessing the website using a different browser or device. Report broken links or website issues to admin@audiodrome.net or use the contact form.
Why am I not able to download an asset, and how can I fix this?
Last Updated: November 20, 2024Verify that your internet connection is stable. For larger files, such as WAV music files hosted on Google Drive, you might see a security message that says, “The asset is not secure, should I continue?” This is a standard prompt for large files. You can safely proceed by clicking Continue. Ensure your browser is not...
What Should I Do If I Can’t Find the Asset I’m Looking For?
Last Updated: November 20, 2024First and most importantly, check your membership level: ensure you are logged into your account and have the correct membership level for the asset you need. To check your membership level: Go to “Support” in the dropdown menu, then select “Account” Go to “View Profile” Here you can view your membership level. Alternatively, visit the...
Where Can I View and Download My Licenses or Purchase History?
Last Updated: November 20, 2024Your license can be found under the Support dropdown by selecting License. On the License page, you can download your license.
What Should I Do If I Encounter an Issue with My Membership or Need to Manage My Subscription?
Last Updated: November 20, 2024For any issues related to your membership, please contact us. Note that all membership plans are one-time payments and do not require ongoing subscription management.
How Do I Upgrade My Membership Plan to Business or Another Level?
Last Updated: November 20, 2024If you are a “personal” or “commercial” user, you can easily upgrade your membership: Step 1: Go to any page under the Business dropdown in the menu. Step 2: Locate any asset and click the Upgrade button below it to proceed.
Can I Change the Email Address Associated with My Audiodrome Account?
Last Updated: November 20, 2024No, changing the email address linked to your account is not allowed as it is tied to your purchase to prevent license misuse.
How Do I Update My Account Details (e.g., Email, Password)?
Last Updated: November 20, 2024You can update your first and last name as well as your password, but changing the email address associated with your account is not permitted to prevent license abuse. To update your name or password: Navigate to the Support dropdown in the menu and select Account. On the Account page, you can change your first...