Audiodrome Help Center
Find guidance for music licenses, purchases, file delivery, signed agreements, copyright claims, refunds, privacy, and website use. Select a category below or contact Audiodrome when your question requires order-specific support.
Choose the Help You Need
Music Licensing and Permitted Use
Learn how Audiodrome tracks may be used in qualifying videos, podcasts, advertising, social media content, commercial projects, and finished client work. The Licenses page also explains important restrictions.
View Music LicensingPurchases and File Delivery
Audiodrome does not use customer accounts. Your receipt, delivery information, and signed License Agreement are sent by email after purchase. Check your spam folder before requesting delivery assistance.
View Purchase FAQsCopyright and Content ID Claims
Learn how Audiodrome manages music rights, how automated platform claims can occur, what evidence to collect, and how to request assistance with a mistakenly applied claim.
Get Copyright HelpRefund Requests
Review when Audiodrome may consider a refund for a digital purchase, which situations are non-refundable, and what information to include with your request.
Refund PolicyPrivacy and Cookie Choices
Learn what personal information Audiodrome collects, which service providers may process it, how cookies are controlled, and how to submit a privacy request.
Privacy PolicyWebsite Terms and Conditions
Review the rules governing access to Audiodrome, website content, purchases, intellectual property, acceptable use, and links to third-party services.
Read the Terms of UseYour Signed Agreement Controls
The public Licenses page and Help Center provide general explanations. Your rights and obligations are governed by the signed License Agreement delivered with your purchase. If a general explanation conflicts with your signed agreement, the signed agreement controls.
Prepare a Support Request
Providing complete information helps Audiodrome identify the purchase, investigate the issue, and give you a more useful response. Include the details relevant to your request:
- The name and email address used for the purchase.
- Your order or receipt number.
- The title of the purchased track.
- A short description of the problem.
- The project URL, platform, channel, or account involved.
- A screenshot showing any error, copyright claim, claimant, or platform message.
- A copy of your signed License Agreement when requested.
Do not publish your agreement, receipt, or personal order information on a public page. Send order-specific information through the Audiodrome contact form or email.
Before Requesting Claim Support
Review the claimant, matched track, affected project, and action taken by the platform. Confirm that your use follows the signed License Agreement before submitting a dispute.
Audiodrome can review the information and take commercially reasonable steps to assist with a mistakenly applied claim. The platform or claimant controls the review process, decision, and response time.
Contact Audiodrome Support
Contact us if you cannot locate your purchase email, need delivery assistance, have a licensing question, or require help with a platform claim.
Contact AudiodromeYou may also email admin@audiodrome.net.